We believe they are an integral part to the mortgage business because they are the most knowledgeable people to advise you on loan programs, rate lock-ins, documentation options and down payment scenarios. Our loan officers are available through e-mail, over the phone, and will even meet you at your home or office if that is more convenient. If you are purchasing a property this hands-on accountability creates superior service and responsiveness that can determine if your offer gets accepted or if you close on time.